Incidents reported on status page for SmarterServices, LLC https://status.smarterservices.com/ https://d1lppblt9t2x15.cloudfront.net/logos/be3fc2bd292b62d29e8051c88ac7226f.png https://status.smarterservices.com/ en https://status.smarterservices.com/incident/872561 Wed, 26 Aug 2026 05:00:27 -0000 https://status.smarterservices.com/incident/872561#e03be3aed25a30538fd2eda04738fa05e03a9c165fb9c92b94030abdc60800fa SmarterServices will perform recurring monthly maintenance on the entire system from **1:00 AM to 5:00 AM (US/Eastern)**. As part of our ongoing efforts to enhance the platform’s reliability, security, and overall performance, this time will be used to implement important system updates and stability improvements. During this scheduled maintenance window, the platform will be **fully offline**, and users will not be able to log in or access the system. https://status.smarterservices.com/incident/872560 Tue, 21 Jul 2026 05:00:00 -0000 https://status.smarterservices.com/incident/872560#c8d77deb4cbabb3b61d6cb07ae4381e9649d3d627a84537f46bb169ae2551148 SmarterServices will perform recurring monthly maintenance on the entire system from **1:00 AM to 5:00 AM (US/Eastern)**. As part of our ongoing efforts to enhance the platform’s reliability, security, and overall performance, this time will be used to implement important system updates and stability improvements. During this scheduled maintenance window, the platform will be **fully offline**, and users will not be able to log in or access the system. https://status.smarterservices.com/incident/872559 Wed, 24 Jun 2026 05:00:00 -0000 https://status.smarterservices.com/incident/872559#ebccb104cbd559049ab83933aca0c43116d8d05e0df5886e5ca708dfc552cc23 SmarterServices will perform recurring monthly maintenance on the entire system from **1:00 AM to 5:00 AM (US/Eastern)**. As part of our ongoing efforts to enhance the platform’s reliability, security, and overall performance, this time will be used to implement important system updates and stability improvements. During this scheduled maintenance window, the platform will be **fully offline**, and users will not be able to log in or access the system. https://status.smarterservices.com/incident/841720 Wed, 27 May 2026 05:00:05 -0000 https://status.smarterservices.com/incident/841720#2a9ac0320cd706fe3f3fd67251d9e6dac7726b812f40a9bba53ae07db1f1cc79 SmarterServices will perform recurring monthly maintenance on the entire system from **1:00 AM to 5:00 AM (US/Eastern)**. As part of our ongoing efforts to enhance the platform’s reliability, security, and overall performance, this time will be used to implement important system updates and stability improvements. During this scheduled maintenance window, the platform will be **fully offline**, and users will not be able to log in or access the system. https://status.smarterservices.com/incident/841718 Wed, 22 Apr 2026 05:00:00 -0000 https://status.smarterservices.com/incident/841718#dfc82fa6583a314fa9d93553db79c70da2cb4a6403eb428be2df8c6da2cc5e3b SmarterServices will perform recurring monthly maintenance on the entire system from **1:00 AM to 5:00 AM (US/Eastern)**. As part of our ongoing efforts to enhance the platform’s reliability, security, and overall performance, this time will be used to implement important system updates and stability improvements. During this scheduled maintenance window, the platform will be **fully offline**, and users will not be able to log in or access the system. https://status.smarterservices.com/incident/867348 Wed, 08 Apr 2026 23:04:00 -0000 https://status.smarterservices.com/incident/867348#8a297f2071c32968c3c9c722ed33888aa99ec3a08b29efc697eecbb814814c93 All services are operational. We will continue to monitor. https://status.smarterservices.com/incident/867348 Wed, 08 Apr 2026 21:14:00 -0000 https://status.smarterservices.com/incident/867348#500a106c4dda811bba8abb7c3eb9c457569b4314e929a879d730d58c09887eff No new reports of session termination have been received since the release. We are continuing to monitor. https://status.smarterservices.com/incident/867348 Wed, 08 Apr 2026 20:14:00 -0000 https://status.smarterservices.com/incident/867348#b0afcc863239425623dca65ee596e5a2cba6f89025428ff292feb3feaa94f39d Our team has released a new SecureSession Extension to address an issue that is causing some students to end prematurely. We will continue monitoring to ensure this is fully resolved. https://status.smarterservices.com/incident/867348 Wed, 08 Apr 2026 19:20:00 -0000 https://status.smarterservices.com/incident/867348#6592606afa726a489c8484ee3b450b0aa4cedd99f23a4cd9462eef7112040b8e We are aware that some users on the latest version of Chrome are experiencing session terminations. Our team is actively investigating and will provide updates as they become available. https://status.smarterservices.com/incident/841713 Thu, 26 Mar 2026 08:00:45 -0000 https://status.smarterservices.com/incident/841713#a15ca50a3f78b713f1f312ce0b984a64667c02a6064e7de0377d5c725c4e0c94 Maintenance completed https://status.smarterservices.com/incident/841713 Thu, 26 Mar 2026 05:00:45 -0000 https://status.smarterservices.com/incident/841713#cd5cac219ae0d34565b9cc71f5c9659b2c21ff4e51c41736fa39af02f75eefa4 SmarterServices will perform recurring monthly maintenance on the entire system from **1:00 AM to 5:00 AM (US/Eastern)**. As part of our ongoing efforts to enhance the platform’s reliability, security, and overall performance, this time will be used to implement important system updates and stability improvements. During this scheduled maintenance window, the platform will be **fully offline**, and users will not be able to log in or access the system. https://status.smarterservices.com/incident/841176 Tue, 03 Mar 2026 22:00:00 -0000 https://status.smarterservices.com/incident/841176#67911093a836a3a87da2b99f18c27a771c573e33e9df1f0a1764ce6ce9f50a77 Services have been stable as of the last update. A final fix was just released, fully resolving this issue. https://status.smarterservices.com/incident/841176 Tue, 03 Mar 2026 20:25:00 -0000 https://status.smarterservices.com/incident/841176#bb61dfa1ca2aa4d71a54e982c98057bf595c2bd1de016bf24cffb0e6c030831b A platform update has been released, and services are recovering. Users may initially experience slight inconsistencies as they move throughout the system. https://status.smarterservices.com/incident/841176 Tue, 03 Mar 2026 19:34:00 -0000 https://status.smarterservices.com/incident/841176#41546975c90ca720a7e7b38fa37f592fd8bb0e63a8adb09a4a2b4dfb153276bd The issue has been identified and is currently being mitigated. https://status.smarterservices.com/incident/841176 Tue, 03 Mar 2026 19:00:00 -0000 https://status.smarterservices.com/incident/841176#46afc5fbfd6761a6270c1e8975854c422518a0a5d933860a4bee4ef66b35b176 Students attempting to start remote proctoring sessions are experiencing issues. Additionally, proctors in the virtual testing center may also be removed from their rooms.